Privacy Policy

Most of the personal information we process is provided to us directly by you for one of the following reasons:

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• To ensure successful delivery of services or products ordered from us.
   

• To ensure effective communication with our customers. For example, to discuss specific requests and commissions for work to be undertaken or the provision of a bid in response to an Invitation to Tender.
   

• To ensure we are able to respond effectively to enquiries from customers and former customers.
   

• To ensure effective inventory management.

 

We also receive personal information indirectly, from the following sources in the following scenarios:

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• When you visit, download, and/or use any of the services on our website or social media presence, we may collect aggregated usage Personal Information, such as Visitors’ and Users’ browsing and ‘click-stream’ activity on these platforms, session heatmaps and scrolls, non-identifying Personal Information regarding the Visitor’s or User’s device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc
   

• We may receive Personal Information about you from third-party sources, such as security providers and fraud detection / prevention providers for example to help us screen out fraudulent purchases.
   

• We use Google products including: Google Analytics and Google Search Console.  We use these products to understand how the website is being used in order to improve the user experience.  User data is all anonymous.  The types of data collected includes: IP address, browser-generated information e.g. browser type, operating system, date and time of access, how long a person looks at a website, what they look at etc. Click below for an overview of Google’s privacy policies.

  • Google Privacy Policy

  • Google Analytics Privacy Policy

  • Google Search Console Privacy Policy​

 

• We use of several communications systems which gathers Personal Information which is processed in accordance with the following policies

  • Microsoft Teams – https://docs.microsoft.com/en-us/microsoftteams/teams-privacy.

  • Zoom – https://zoom.us/docs/en-us/privacy-and-security.html.

  • FaceTime – https://www.apple.com/uk/privacy/features/
     

• Your payment will be processed by Bank of Scotland who collect, use and process your information, including payment information, in accordance with their privacy policies. which can be found at https://business.bankofscotland.co.uk/business-home/legal/personal-and-business-data.html. 

 

We use the information that you have given us in order to understand your needs and provide you with a better service, and in particular for the following reasons:
 

• To deliver the products and services you have ordered.
   

• To improve our products and services.
   

• From time to time, we may also use your information to contact you. We may contact you by email, phone or mail.
   

We may share this information with parcel delivery organisations or payment processing organisations, for the purpose of fulfilling our contractual obligations.  We use a number of third party professional services providers, necessary to run our business, such as IT, and Internet Service Providers, web developers, financial and legal professional services suppliers. Your information will be shared with these service providers where necessary to provide you with the service you have requested, whether that is accessing our website or ordering goods and services from us.

 

We do not display the identities of our service providers publicly by name for security and competitive reasons. If you would like further information about the identities of our service providers, however, please contact us directly by email and we will provide you with such information where you have a legitimate reason for requesting it and where we have shared your information with such service providers.

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